These terms explain the usual journey from enquiry to service. A personalised quotation identifies the proposed work, price and any visit-specific terms. Submitting an enquiry does not create a booking or contract.
Enquiries, quotations and contract formation
J5 Spa Services reviews each enquiry and may ask for photographs, access information or other details. A quotation is an offer of the proposed scope and price and remains open only for any period stated in it. The customer must accept the quotation. A contract and booking are formed only when J5 Spa Services then confirms the appointment in writing. A quotation response or preferred date alone does not confirm an appointment.
Service scope
J5 Spa Services provides the hot-tub or spa cleaning and maintenance stated in the accepted quotation. Work outside that scope is not included unless separately agreed. Water-balancing chemicals are not included unless specifically stated in the quotation. Replacement filters and any required parts are charged separately and will be discussed or quoted before supply. J5 Spa Services specialises in cleaning and maintenance rather than technical repairs. Exterior window cleaning may be quoted only as an optional addition to a hot-tub visit, subject to location, access and suitability.
Your preparation responsibilities
You must provide safe and timely access, lawful parking arrangements, and the water, hose and drainage facilities agreed in the quotation. Tell J5 Spa Services about access restrictions, fragile surfaces, known faults, chemicals and unsafe conditions.
Safety, weather and restrictions
J5 Spa Services may pause, limit or stop work where conditions are unsafe, access is unavailable, drainage or water arrangements are unsuitable, equipment appears defective, or weather makes work unreasonable.
Rescheduling, cancellation and access
Please provide at least 48 hours’ notice if you need to cancel or reschedule an appointment. Where access has been agreed but cannot be provided when we arrive, a reasonable call-out charge may apply. Exceptional circumstances will be considered reasonably. This operational appointment policy does not remove the statutory cancellation rights described on the Cancellation Rights page.
Price and payment
Payment can be made by cash, card or bank transfer. Payment is normally due once the agreed service has been completed, unless otherwise agreed in writing. No payment is taken by the public enquiry form, and the current website does not provide online checkout.
Photographs and service reports
J5 Spa Services may keep proportionate operational photographs and notes where reasonably needed to assess condition, record agreed work or support a service report. They are handled as described in the Privacy Notice.
Complaints and liability
Email info@j5spaservices.co.uk promptly with the service date, the concern and any helpful evidence. J5 Spa Services will investigate and, where appropriate, propose a fair remedy. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of statutory consumer rights.
Consumer rights
Nothing here reduces rights under the Consumer Rights Act 2015 or other applicable UK consumer law. Services must be performed with reasonable care and skill.
Contact J5 Spa Services
Email info@j5spaservices.co.uk.
Telephone 07874 486015.
Write to 13 Dockham, Redlands Grove, Swindon, SN3 0AG.